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Position Description

We are seeking an energetic and customer-focused Entry-Level Client Service Representative to join our team in the exciting world of event marketing. This role is perfect for individuals passionate about delivering exceptional client experiences and eager to grow within a fast-paced, collaborative environment. As a Client Service Representative, you will be the first point of contact for clients, ensuring their needs are met and contributing to the success of event campaigns.

Key Responsibilities:

• Client Engagement: Serve as the primary point of contact for clients, offering prompt, friendly, and professional support for all inquiries.
• Issue Resolution: Troubleshoot and resolve client inquiries related to products, services, or events, escalating issues when necessary.
• Record Management: Accurately document client interactions, service requests, and feedback for future reference and analysis.
• Collaboration: Work closely with internal departments, including marketing and event teams, to enhance processes and deliver a seamless client experience.
• Event Assistance: Support client participation in promotional campaigns and ensure a smooth and enjoyable experience at events.

Qualifications:

• Strong Communication Skills: Exceptional verbal and written communication abilities to effectively engage with clients and team members.
• Problem-Solving Abilities: Proactive, solution-oriented approach to addressing client needs and resolving issues quickly.
• Organizational Skills: Ability to manage multiple tasks and prioritize in a fast-paced, event-driven environment.
• Education: High school diploma or equivalent required. Additional certifications in customer service or marketing are a plus.
• Team Player: Demonstrated ability to collaborate effectively with team members across various departments.

What We Offer:

• Career Growth: Opportunities for advancement within our growing company, with clear pathways for professional development.
• Collaborative Culture: Join a supportive, team-oriented workplace that values innovation and individual contributions.
• Hands-On Experience: Gain exposure to the dynamic and evolving field of event marketing.
• Competitive Benefits: Enjoy a competitive starting salary, performance-based bonuses, and additional incentives.