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Position Description

We are actively seeking an enthusiastic Client Relations Associate to join our dynamic team. This role is perfect for individuals who enjoy building strong relationships, resolving client inquiries, and contributing to successful campaigns in a fast-paced environment. As a Client Relations Associate, you will be integral to ensuring client satisfaction and supporting event marketing initiatives.

Key Responsibilities:

• Client Communication: Serve as the primary point of contact for clients, providing professional, prompt, and positive responses to inquiries about events, promotions, and products.
• Event Support: Offer accurate and timely information about upcoming events and promotional campaigns, keeping clients engaged and well-informed.
• Issue Resolution: Troubleshoot and resolve client concerns related to event participation, products, or services, ensuring a high standard of client satisfaction.
• Record Management: Maintain detailed and accurate records of client interactions to continuously improve services and enhance client satisfaction.
• Team Collaboration: Partner with marketing and event teams to provide seamless, consistent, and high-quality client support throughout all campaigns.
• Compliance: Adhere to company standards for communication and client service, ensuring professionalism and excellence in all client interactions.

Requirements:

• Strong Communication Skills: Exceptional verbal and written communication skills to effectively engage with clients and internal teams.
• Customer-Centric Mindset: A proactive, solution-oriented approach to address client needs and ensure satisfaction.
• Multitasking Ability: Ability to manage multiple tasks and priorities in a fast-paced, event-driven environment.
• Education: High school diploma or equivalent required; additional certifications in customer service, client relations, or event marketing are a plus.

Benefits:

• Competitive Compensation: Receive a competitive salary with performance-based bonuses and incentives to reward your success.
• Career Growth: Take advantage of professional development opportunities and clear paths for advancement within our growing company.
• Team-Oriented Environment: Join a supportive, collaborative workplace that values innovation, encourages professional growth, and appreciates your contributions.